INSIGHTS

What is the third way?

The beauty of third way thinking is that it invites us to solve a better problem by asking ourselves a better question.

Has your experience cursed your communication?

It turns out that our brains forget what it’s like to NOT know something.

Do your questions give them a brain buzz?

Some questions have been shown to trigger parts of the brain that make the other person feel good when they answer (in a biochemical way)

If we ignore "So What", we invite a "Who Cares."

If we want buy-in, our message must resonate with our listeners' needs. It must be relevant. If we can’t speak to their “So What”, we ....

When it's all about you, it's all about to fall over

If you're trying to, you're up against it. The combination of mirror neurons, micro expressions, body language and tone of voice makes it...

Ever feel like the biggest challenges for your commercial or procurement team aren't from outside?🚧

What is holding back your team’s momentum? Nine times out of ten, I reckon it’s the fact that ...

Change ONE word to shift your conversational presence

It doesn’t matter how senior you are; there are just some conversations that push our buttons.

🏎️ A fast conversation is a risky conversation 😳

There’s an adage in motor racing: “Slow is smooth, and smooth is fast”. The idea is that the fastest lap may feel like the slowest...

Trust is the middle child of commercial relationships.

Trust is essential for a thriving commercial relationship, but is easy to take for granted.

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