Expert influencers and negotiators are masters of the art of observation. They pick up on the stories, dynamics and emotions that others miss. Their observation skills prepare them to see the moments that matter and act appropriately.
But they are not passive about it. They dial up their attention to see what is really going on.
This video is about improving how we influence and negotiate by investing in active observation rather than taking a more automatic or passive approach.
It is the fourth video in a series on lifting our influencing and negotiation performance by seeing more clearly. Links to the other videos are in the comments below.